Dalton Heating and Air installed a new Trane unit in our home, Worst service I have ever had. First, we had to clean up the mess they made cutting sheetrock to install a second return. That should have been our first clue. Next, around a month later the unit quit working because the install tech did not properly secure wires and they got into the fan motor. Third, within a couple of months I had to repair my own unit to keep it from blowing water onto the floor. Lots of empty promises. Unfortunate because I have six Trane units here. I know "stuff" happens but promises to take care of issues, call, order parts etc that never happen, there is no excuse. It's not like I was not a future and consistent customer if they had taken care of me. Tony Armour, Dalton, Ga.