I had almost given up my search to find a good dentist in Charlotte and then I met Dr. Danze and his staff and my search has finally come to a happy ending! Over the weekend I cracked a tooth exposing the nerve and was in horrible pain. I called Dr. Danze's office as soon as they opened Monday morning and they got me right in for a consultation. Three hours later I left with a new crown and pain free. While I was very grateful for that and to be pain free, what I was even more grateful for was the way I was treated. From the first moment I called for the appointment, through the entire procedure, to walking out the door to leave I have never been treated in such a warm and kind manner by any other dentist....ever. Dr. Danze and his staff are incredibly professional and made a "not so fun" procedure "not so bad". Good customer service is so hard to find these days so be treated with such respect and sincerity was really nice.
And just when I couldn't feel more positive about my experience, I receive a phone call from Dr. Danze himself later in the evening checking on me to see how I was feeling and wanted to know if I needed anything. He then provided me with a number to call at any time should I need to reach him. BUT WAIT....it gets better. I came home from work today to find a handwritten, yes I said handwritten, thank you note with a warm message from Dr. Danze and each person on his staff. That had to go on my fridge to remind me that, yes, good customer service does still exist.
Thank you, Dr. Danze, and your entire staff for everything. You have a customer for life!