I am giving you a star just because you gave me a ride home. I honestly never waste my time filling out reviews for the service I gotten, but I think the owner can benefit from hearing this. I read about your great service in Yelp and decided to take my 2002 BMW to your shop.
I first entered the shop and was not even greeted by your front desk person (Christopher). I then went up to the little window and noticed the office and desk showing a great deal of disorganization and a quite messy place not to mention that Christopher never stopped eating while I was at the counter. He then asked me to fill out this paperwork when I had already filled it on your internet page when i made the appointment. After taking my info in, Christopher then asked me if I would authorize a couple of hours at $115 rate just to diagnose my Check Engine Light Codes. If you are a knowledgeable professional, it does not take two hours to "Diagnose" a check engine light code.
After I heard that, I decided to just have my oil changed since I knew the outcome of the rest of the work on my car would have been a fortune to repair at that rate.
Just to top it off, a few hours later, I had to follow up and call to check on the status of my car, just to hear, a "Oh yeah, your car is done". I would have appreciated it a call back when my car was ready to be picked up. I then came back to the your front desk and there he is, Christopher eating again and showing very poor customer service skills, by not even stopping eating nor being friendly as he did not care for the business.
I then picked up my car and called a certified BMW technician to look into the codes of my car. He came to the house as he is 100% mobile, diagnosed the issue (loose hose) in less than 5 minutes and told me exactly how it would be fixed and would cost me a fraction of what your "Diagnose only" would have been.
I wished I'd had a better experience but I think your front desk person lacks a great deal of customer service, your front office is less than desirable to look at and "Diagnose" practice are just questionable if you are honest.