I actually have a great time with ALL the staff, especially Dr. Willoughby!!! What I don't like though is being bombarded with appointment reminders. I emailed two weeks ahead of time how much my visit would cost and got no response. So, as usual, at checkout I'm asked to pay my "part" with NO explanation before nor after payment.
As it relates to rubber gloves, if hands are not washed before glove placement, then dirty hands are touching all over the gloves rendering them no longer clean/sterile. And if there is touching of anything other than the patient after glove placement, i.e. keyboard, chair, etc, the gloves are also no longer clean/sterile. I've witnessed this many times, but feel so awkward expressing my "rights".
Thank you for your 4 Star review and also the chance to respond to the concerns mentioned. We feel it is important to make sure patients can respond anonymously but are disappointed anytime a patient feels he/she cannot bring something to our attention at the time so we can immediately provide reassurance or otherwise resolve the problem.
The standard of care for dental offices is to prevent cross-patient contamination, not to create a totally sterile environment. Hands are always washed between patients (typically in one of several sinks located outside the care units). Between patients, before the next one is seated, surfaces in each unit are always wiped with bacterial disinfectant so touching them with a new pair of gloves (changed for every patient) does not result in cross-patient contamination. You may have noticed that our computer keyboards and the mouses in the care units are covered with a thin plastic to protect equipment from any hard-to-clean-off splatter associated with using water during treatment. These plastic protectors are, depending on where located, also either wiped with disinfectant or replaced between every patient visit. A good example of this is the light above the patient. The hygienist or dentist obviously needs to be able to move the light during the patient visit to provide the best opportunity for good care. When the plastic covering the handle is replaced then touched by the provider using gloves he/she put on just for the current patient, there is no prior patient cross-contamination.
With regard to your question about knowing what copays are, it would be helpful to know who sent the email and what efforts we may have been making behind the scenes (such as requesting an insurance pre-determination which sometimes takes weeks) before responding. As you know, benefit plans are contracts between patients and insurance companies. While we do not have access to those contracts and can only estimate patient shares based on the limited information we receive, we exert our best efforts to do that. Patient walk-out statements are easily printed at checkout. They include a brief description of the service provided, the copay collected and an estimate of insurance benefits that may apply. Some patients do not want this additional paperwork but if we ever fail to offer you one, please just let us know; we are happy to provide that. Also, please note that our appointment reminder service allows patients to, at any time, opt out of text or email notices.
Again, thank you for taking the time to express your concerns. We use all reviews as part of our continuous efforts to increase levels of patient satisfaction.