I get hair color regularly at David Witchell's and Jack is my stylist. When I came to the salon I mentioned to him my upcoming travel schedule as well as wanting to have more vibrant color on my hair from the last one he was checking on what he has done at my traveler info paper. He said OK and he has returned with a mix looked different. I inquired about the mix as it looked gray and didn't turn into the reddish color it normally does while he was putting it on. He brushed me off to say, it is the same no difference...After he applied the color and left, I also noticed that the color was turning darker, not reddish and I found him upstairs to speak and show him what was happening. He was with the client, he brushed me off the 2nd time without even looking at what I was explaining to him about. He said, he used the same color and everything is fine.
When I returned home and let my hair dry I could see that the gray was covered but my hair looked like the roots grown long and not like I just got a root touch up and it looked my darker than it was.
I am writing this long review to show you that as a client I was shut down 3 times and my voice was not heard despite the fact I was trying to course correct. It is often that the answer is "come back and we will fix it" but that ignores the importance of the client's time as well as the treatment frequency to the hair. That is not a good process or an answer. What needs to happen is to have a quality check the work while it is being done and prevent errors and ,misuse of client's time as well as the stylists.
I gave that opportunity to Jack 3 times and that wasn't taken. He never even once to come back to see what was happening to my hair after being washed despite the fact he was downstairs. I am not looking for a special treatment but getting things done properly since I am an expert in Process Improvement and Client Satisfaction. I had a similar experience with Brett about 2 years ago and I switched to seeing Jack at that time. I notice that your senior stylists see their clients as something to get rid of from their chair as quickly as possible and don't care about the quality of their work. We pay senior stylists fee to get the expertise. If I am spending more time with the assistants and not getting the expertise then I wonder about the value I am getting. You may want to consider a Client Service and Quality training for your stylists...