The facial was fine but the "massage" was the worst I have ever experienced, if you can even call it a massage. I would describe it as having lotion rubbed on me...not what I was coming for or paying for. I am someone who doesn't get to have these special spa services often (my last massage was 5 years ago). I was really looking forward to it but really couldn't wait for it to be over...I left more stressed than I came because was so annoyed at what was called a "massage". If a lotion rub is what is considered a massage then that needs to be explicitly explained because what I received was NOT worth $75, plus I would have said no if that is what I knew it was. Don't call it a massage because it is not! And when I explained my unhappiness to the front desk, only they offered was 15% off and it was also explained to me that the person who did the "massage" isn't certified/trained to give massages -- again, then don't call it a massage! I have always loved your salon and have always recommended it, especially for haircuts (love Brian) and mani/pedis but will never recommend for a massage.
We appreciate the feedback and we are sorry to hear that you did not enjoy your experience. The service you had requested was a Relaxing Massage, which is a light pressure massage. We do offer a deep tissue massage also, which applies harder pressure, but the massage technician we had in that day is only certified in relaxing massages, not the deep tissue. The front desk was able to take 10% off both your massage and facial, and they took an additional 15% off the massage after the initial discount. We apologize for any misunderstanding in the service description.