I was very disappointed that I was charged for a full service of wash cut and style but only received a dry cut. I wish I would have been told in advance, so I would have the option. I was on my lunch hour and not everyone has time for a lengthy shampoo. I feel this was very inconsiderate and I will not be back. I was happy with my hair cut and I thought I had found a new stylist, but she too believed the price was unfair because she asked her boss if she could discount!