We voiced concern over Bella's anxiety of going to the doctor. We followed the prescribed medication in preparation for her visit. We called because we thought perhaps the dosage was a little too strong, while we understood it was for safety all around. Ahead of her appointment, we called to say we were on the way. Your staff kindly knows and recognizes Bella. We were not expecting any special effort on her behalf; but given all of that, she was anxious. We walked her outside for over 30 minutes as the first vet technician went out to see her and then went back for extra support. Bella was was also in a basket muzzle. Understanding safety protocols, her usual harness was replaced with a rope one. Our son was with Bella. When the technician brought Bella back, Bella was whining. Our son specifically called out, "Stop, you're hurting her." There was no response. While we understand and appreciate tasks to accommodate what Deepwood needs to approach to safely take care of Bella, and after so many years of careful treatment of our pets, this was extreme. For a respected veterinary hospital that supports animals, etc., this was hard, almost painful to see. We did have a gracious conversation with the hospital manager, who apologized. Nevertheless, this did not improve our experience. We undertook all measures on our side, but to see and watch the handling of Bella has made us question our veterinary trust and care with Deepwood.