I brought my animal in unannounced with a nasty injury. Dr. Roberts was rational and caring, as one wants a doctor to be in such situations, in spite of having never seen me or my pet before. The treatment went well, and the animal is recovering. The treatment price was reasonable, and substantially lower than the emergency vet / full-on animal hospital, though I think care was perhaps a bit higher here at DeKalb Animal Hospital.
While working through this episode I observed the front of house staff, caregivers, and other customers: this place is great. I plan to use it for regular care when I have that need.