We recently moved from Illinois and had a wonderful relationship with our service in Illinois, so Delavan Lakes had big shoes to fill and they certainly have. They listen, they are open to all options, they have given us many opportunities to understand and have input in our animals treatment. Their follow up is so appreciated, especially if you have a pet who has had surgery or a prolonged illness - I don't feel alone in the decisions, I feel like we have a partner in our animals care. We are very pleased and appreciate their support. Thank you Delavan Lakes!