I called on a Saturday morning and the receptionist (Brittany) was extremely helpful with a problem I had with a bat biting my cat. She kept me on the phone, talked to the vet, was able to help me with questions, and gave me an appointment for that afternoon.
Later, on the way to the appointment I called and talked with Brittany telling her there was a real possibility of my being late due to a bad traffic backup - Brittany was reassuring and told me not to worry, get there safely and they would see my cat!
I saw the vet (Dr. DAlessandro) who was absolutely reassuring, knew what she was saying, answered all my questions, examined my cat thoroughly, treated him.
I have had my cats under Dr. Milden's care for over 20 years and I have always relied on his and his vets to take of my cats both routinely and in an emergency. How much do I trust only this Vet Hospital? I drive 45 minutes just because they are so good!!!