Please note that this review is for Invisalign treatment.
I was holding off on writing a review, but 3 months have passed by since my last visit to Dr. Rotter at Dental Associates and I am still feeling uneasy about my smile. I was originally under Dr. Rotter's care for my routine dental exams and teeth cleaning (when Dental Associates was an in-network provider for my dental insurance) since moving to the east coast. Because I trusted him, I decided to follow through with Dr. Rotter's care for my express Invisalign treatment, while Dental Associates is actually out-of-network for my current dental insurance--yes, I paid in full for the treatment out of my own pocket, instead of turning to my current in-network dental provider for the treatment.
I qualified for the express treatment (6 months/10 trays) with Invisalign. My smile was not bad to begin with, but I wanted a "perfect" smile. During my consultation with Dr. Rotter, he took pictures and made molds of my teeth. At my next follow-up visit, he provided me my first set of trays, showed me the images of every transition with each tray-switch, and showed me my perfected smile at the end of treatment. I was excited. During the process, I had no issues, and was just looking forward to that perfect smile that I've always wanted since I was young. The result was where it went downhill.
After paying $3000, I expected my teeth to be straight and perfect, but it wasn't. Instead of requesting to have a re-evaluation to see if I needed an extra tray or two to achieve my desired smile, Dr. Rotter advised to sand down my 2 front teeth to achieve the straight, perfect teeth I was aiming for. I trusted him because he told he's been in this practice for 25 years. He began to sand away my two front teeth, but he took a little too much off on my left front tooth. (Now, we all know, we can't regrow our enamel.) I was mortified. I look at my smile every day, so I most certainly recognize every imperfection, especially now that my 2 front teeth are shorter than it once was, let alone, crooked on end of my tooth! As you can imagine, I was extremely upset because I just paid $3000 to have my teeth and smile ruined (my smile means A LOT to me). Dr. Rotter did not apologize or sympathize whatsoever. Instead, he had to nerve to tell me that I was being "delusional," and wanted to justify his mistake by telling me that my "lip is uneven, and nothing is ever perfect." This is NOT what I paid for, and this is certainly NOT customer service. I did not just pay $3000 out of my own pocket to have a licensed professional insult the imperfections of my physical appearance and my mental state of mind. I did not know which upset me more: the lack of customer service to mend the situation, or the fact that I paid $3000 for imperfect teeth. I most definitely left the office in tears--again, no remorse from Dr. Rotter or his staff.
I thought 3 months later, I would have adapted to what had been done to my smile. Unfortunately, I have not. I wake up and go to bed every night with dissatisfaction when I see my smile in the mirror, and still upset at the fact that I paid $3000 for a service that was not honored/received.
Unfortunately, I have not received any follow-up from Dr. Rotter, his staff, or Dental Associates since leaving that dental office with my broken smile.