I love Dr. Sina and her dental staff, but the receptionist in the front is rude and has a bad attitude. I came in for an appointment for my two kids and she informed me that my insurance had lasped. I knew that it had NOT and she argued with me and refused to call them again to recheck. She gave me a number to call and it wasn't good for memebers only providers and I couldn't reach anyone. I had to leave the appointment and go home, call my insurance that assured me that my coverage was indeed valid. I called back and told the receptionist that my insurance was indeed valid and she "assured" me she would call me back within 15 minutes. Two hours later I called back and she had finally gotten the correct information, by then I had to reschedule my kids appointments. This normally wouldn't have been a big deal but my son has Autism and they only see special needs children in the morning. I was able to get him in the office a few days later but my daughter had to wait until after our vacation.
It was an aggravating experience.
The ONLY reason I go back to this office is because of the care Dr. Sina and Hetah provide my son. The receptionist needs a customer service lesson.