For the first time I did not have a very positive experience, especially with booking my appointment. As someone who works downtown, I requested evening or at least late afternoon time slots so I don't have to book half a vacation day to get my teeth cleaned. While usually very accommodating, this time I had a hard time getting a suitable appointment. I think it would be helpful if the person booking the appointment tries to see when last the patient came, because they even suggested appointments a year after my last cleaning!
We apologize for the inconvenience we may have caused. It is definitely not our intention. Since our hygienists are in demand, their prime time hours are usually filled immediately. We do suggest to always pre-schedule your next appointment if 6pm appointments work the best for you regardless of the time of year. If you are unable to pre-schedule, we have a dedicated hygiene coordinator that follows up with our patients and reviews our schedule on a daily basis and when something comes available she will contact you immediately to offer the time with the specified hygienist. We do see most of our patients every 4months, so we try our best to get our patients in before a yr has gone by. We hope that the next appointment will be more accommodating.