They knew they were running behind but did not call me in advance, so I drove 45 minutes only to wait to see Dr. Matarasso for over an hour. He never came in. The nurse gave me some samples and apologized, then I left to sit in rush hour traffic for another hour. The office should have called me early enough that I could have turned around and saved myself over three hours. If that was too hard for them, they should have told me when I checked in that the wait time would be over an hour. I felt deeply disrespected as if the doctor doesn't value my time at all.