The staff and Dr. Li were all pleasant, professional, and efficient. However I did not feel that the doctor adequately explained his findings and I had to ask for clarification. I was also unhappy that I had to schedule another appointment for a test which should have been done at the initial visit. Finally, I was very disappointed that I had to pay for a refraction exam, when I came in to be evaluated only for a medical issue, not glasses. Also, the refraction exam was not comprehensive enough to actually provide a glasses prescription.