I had a massage recently at Design Works with Holly, I was very disappointed in my massage, it started 30 min late and ended 15 min early for starters. I requested a medium pressure massage and it was at must a light touch, when she was massaging my head, I seriously believe she was falling asleep.. even to the point where her hands jerked and she gasped awake.. It was the worst. She was pregnant so I understand the tiredness but would’ve preferred her cancel with me then to give me a pathetic treatment.. that then I still had to pay for.. I have used services at Design Works for years and have ALWAYS been VERY satisfied with every person I’ve encountered.. This time was a hot mess.. I will spend my money elsewhere for that service..
We appreciate all feedback in our ongoing desire to always improve and offer exceptional services. At Designworks, we strive for utmost excellence and when it is not met, we want to make it right. Your satisfaction is our top priority in our effort to offer consistent and top quality services. We sincerely apologize to hear that we fell short of delivering exceptional service. We would love to amend this situation for you! Please call (563)-588-1332 if you feel comfortable speaking with one of our managers. We hope in the future that we can surpass your expectations.