My first time in with a problem (not just for fun). I called about 10:30 and was lucky enough that Jen had an opening at 1pm due to a cancellation. She had me thoroughly explain the issue and how it happened. Then she went to work. The massage/therapy was amazing. There are no miracle fixes for backs but I had some relief almost immediately. Next morning now (and I actually got some real sleep for the 1st time in a week) and I continue to feel even better. I can't thank Jen enough.