Jason is always the best.
But...there was a woman, long black hair maybe Indian, that was short and rude with me. I wanted to buy a brush, same as Jason styled me with.I described it and she said she had no idea what I was talking about. She started to ring me up and again I said that I wanted the brush and Jason said you have it. She became even more annoyed with me . She tried to sell me a completely different brush she said was the same thing??? How would she know if she didn’t even know what brush i was referring to? Then she asked for the third time if I wanted cash back? I told her that I wanted the brush. I had to go back to Jason interrupt him and his client to ask about the brush. At that point he figured out that you don’t carry them anymore and gave me the name and model and where else I could find it.
If she had a clue about how to treat clients she would have taken a look at the brush for me or politely said she wasn’t sure they carried it but woul check when Jason was free a simply called me! I had to ask why she was so annoyed and she rolled her eyes at me and sighed asking again if I wanted cash back. This whole interaction made me feel like garbage. One of those attitudes that makes you wonder why you hired her and why she would want a job dealing with people. It’s her job to be pleasant to clients and if sh can’t do that she shouldn’t be working at the salon. I don’t care if it’s 9AM . I have to be nice and do my job at 9AM and so should she. A little patience and pleasantness goes a long way and she might like her jab if she had a better attitude. I hope you don’t write this off as her having a bad day because three days later I’m still disappointed in the way she treated me. Hopefully you take this as an opportunity to help her and the salon out.
Emily, Thank you for your feedback. We are terribly sorry to hear about your experience. We have spoken to our front desk team and discussed with them what could have been handled differently. Please know that we are fully committed to providing top notch customer service to all of our clientele, from start to finish. We look forward to your next visit at our salon!