I always enjoy my cut with Frank. This was a very good experience. I was running 15 minutes behind and Frank, graciously accommodated me. He actually shampooed and cut my hair. I was delighted with the hair cut and the level of service and attention to detail on Frank's part.
My only critique is for the folks managing the waiting area. I arrived and was seated at 12:15 when I was told that he needed to start no later than 12:20. At 12:25 I approached the desk to say "what's happening?" also, it took 10 minutes to be asked if I'd like water. I think someone should be paying closer attention to greeting and check in process. It's a little lacking.
We are glad to hear that your haircuts are always on point! We wouldn't expect anything less from Frank. We do apologize that there was a bit of a wait once you arrived. We try to work as efficiently as possible checking people in, out and answering phones but at times there can be a small delay. We will try harder to accommodate everyone to the best of our availability! We appreciate the feed back and look forward to seeing you again.