The experience overall was excellent and I can highly recommend Dr. Presson.
1. Most dental offices operate in the technological dark ages. They hand you a clipboard and a pen with endless, redundant paper forms. I always wonder if anyone ever really does anything with those forms but I think it is mostly "CYA" Dimples handles the patient registration process mostly online prior to your appointment. They do have some redundancy in their online forms (why do I have to identify myself and input my address on each separate form? It's digital, once I input it, it should not be required again in the process.) There was also a lot of "CYA" in the registration but I understand why this is required. But from the conversation with Dr. Presson, I had a feeling that the information that I provided was actually reviewed. That was a nice surprise.
2. The follow up and customer service are excellent. Casey was knowledgeable, professional and very efficient. A bit too much on the confirmation of appointment side but again, I understand why they do it. They value the customer's time and in order to provide that service, they have to value their time accordingly.
3. Their safety and sanitation protocols are the best I have seen in any service. Almost over the top but you appreciate the intent and the professional approach. The office admits only one patient at a time so you are not in a waiting room with other patients. This means you wait outside until it's your turn but they were extremely prompt and did not keep me or my wife waiting for our appointments as other clinics almost always do.
4. Dr. Presson is totally hands on from start to finish. She does not hand you off to an assistant for x-rays or cleaning or anything. This is a personal service by the doctor that I have never experienced before at a doctor's office and I totally appreciated it. I'm sure it is not a scalable model but if you are lucky enough to be a patient here, then you will be in for an experience that all doctors should aspire to.
Totally professional and mindful of the customer in a way that I have never experienced at a doctor's office. I am now spoiled for life - please don't change.