diPietro Todd Salon- Palo Alto

5 stars Customer since 2015

Diana is amazing! I hadn't cut my hair in about 6 months and it was horrible. Diana not only cuts and styles your hair amazing but she also takes the time to educate you on how to maintain the style at home. I left feeling fabulous and will definitely be taking her advice on how best to style my hair and make it work for me!

5 stars Verified customer

Chris gave me a great haircut keeping in mind that I wanted to grow out my hair. Gave great suggestions on hair drying and maintaining my hair style.The front desk was very helpful and the place was clean.

5 stars Customer since 2001

Rebecca is so good st what she does. My color is always perfect. She is very professional and I love the hour I spend with her!!

5 stars Customer since 2000

Always professional; like their overall training/community service philosophy

5 stars Customer since 2015

She listens to me regarding what I want for my hair and her work is always great.

5 stars Customer since 2001

Chris is a rock star stylist. I travel all the way from Carmel for his haircuts.

diPietro Todd Salon- Palo Alto replied:

Thank you for being such a loyal customer and making that long drive to see Chris. We truly appreciate your business.

5 stars Customer since 2005

Bobbie is always very professional and very engaging. Best of all, I am very pleased with the outcome

5 stars Customer since 2001

Sergio is a consummate professional, and doesn't stop until he's completely satisfied. I always leave any appointment at diPietro Todd happy!

5 stars Customer since 2013

Whitney was fabulous!! very charming and engaging.

I have been a customer for 2 years now and a regular customer of Tanis' Love her too

Yesterday, I waited for awhile to be be blown out, and one young girl started and then left saying she had to do a wash.

I waited for her to be finished, maybe 10 min. which was fine but she never returned and passed by me a few times not saying anything to me. I watched her stand across the room for the next few minutes with no eye contact. After 15 more minutes, I really had to leave so I finished y own dry and left, but had a feeling of having been abandoned. It made me sad to think that I may not want to come back.

It seems a bit silly to me how I felt that I reacted, but as a Flight Attendant, I realize the value of communication and the importance of customer service. So many good things happen without real recognition, i.e. how great Whitney is with her customers and how much I adore Tanis that one bad thing that happens can really spoil the whole experience.

OK, I needed to say that....moving on..

diPietro Todd Salon- Palo Alto replied:

We are sorry to hear that your experience was spoiled and hope that you will come in again and give us a chance to make it right.

5 stars Customer since 2010

Seema is a genius, an artist and a good soul.

Navid gave me a perfect blow dry.