80.0% would refer friends and family to us

5 stars Customer since 2018

Very qualified and friendly staff!

5 stars Verified customer

This location has been "my" tire store for about 15 years. Even though the faces have changed, I can always trust them to do the right thing. They are always honest about what my options are for whatever problem I bring them.

3 stars Verified customer

I was treated adequately but there is definitely room for improvement with regards to the customer service at the store. Jason helped me with my car issues. He didn't do a very good job at keeping me informed with a realistic time estimate on how long the issues would take. He told me the problem would only take 20 minutes to fix and I was in there for about 90 minutes. Again, the customer service needs to be improved if they want to keep me as a customer.

5 stars Verified customer

Great Customer Service! Great prices! I have never had a bad experience with any discount tire center. They are always awesome.

5 stars Customer since 2017

Thank you for the awesome quick service.

4 stars Customer since 2018

They did a good job. Was in and out in an hour.

1 stars Verified customer

I arrived at the store early in the morning with only 1 or 2 cars to be worked on and I’m told the wait time will be 1 1/2 hour just to replace 1 ignition coil. I was being charged $250 total. I paid the $60 to diagnose the issue, got my car, went to Autozone a couple blocks away to buy the part for $65, installed it in the parking lot, and was done in 15 minutes total.

The store I took it to has terrible customer service and they don’t seem to care too much of the quality of work.

2 stars Customer since 2018

Your organization needs to train your associates to respond to your customer demands.

On 04/23/2018 I stopped to change the tires I needed for my car and I was informed that the waiting time was "one hour (1 hour) " I ended been there for 2:40 hours.

At the time that I got to there there was but two cars ahead of me and I seen more than two cars leaving the store.

My time as every else's is valuable and if the person in charge of the store informs me 1 hour I will understand even if that person would inform me 3:1/2 hours, after that is been sharing with me I will make the call to either wait or take off and come back any other day.

We should have respect for people time schedules with true reality but not by providing them with negative information.

1 stars Verified customer

Service is awful! Went inside due to an issue of a tire leak, bought a brand new tire, and turns out that wasn’t even the problem. The problems were the rims that they did not check before allowing me to purchase new tire. It gets better, can’t get a refund on the useless tire either! Asked if they still have my old one and before asking me if I wanted it back they got rid of it! Bad quality, horrible service, awful place! Very disappointed!

5 stars Customer since 2017

Person in front of store (sorry can’t recall name at this time) was very respectful and courteous.

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