I had an appointment in April, 2011. It took over 2 hours. I was left alone in rooms sometimes 1/2 hour or more. The technician who was testing my sight could not figure out one of the machines and I had to wait another 3/4 hr for the doctor to come in. It was a simple adjustment on the machine that the technician did not know how to do!!! Then they tried to sell me a $500.00 pair of glasses and said that was the lowest price they could give me. Then the doctor said I had cataracts and left the room - no explanation - nothing. There is a new doctor now in 2012 so hopefully there is new staff and things are better. I will probably try to find a new doctor this year. Oh, I went to Costco and got great glasses for about $200.00!