I Came in because of a loose crown. The technician w/o looking into my X-ray file, wanted to take some. When I stated that I had a "Total" X-ray of my mouth a few months ago she found them. Then the Dentist Forester proposed that I might need an implant without focusing on my loose cap. I felt I was a candidate for paying off the new owners investment. I said that I already spent $4000 this year in a bridge and let's focus on re-gluing the cap. The Dentist finally obliged .
During the process ,rather than spraying my mouth, I had my eyes washed.....She missed my mouth !
When the procedure was completed Forester told me to wash out my mouth. She however had forgotten to take out the cotton roll.
To summarize.......I feel you have become a car sales organization with "not ready for prime time" employees.