99.2% would refer friends and family to us

5 stars Customer since 2010

Always a good experience!

5 stars Customer since 2009

Dr. Sortor is wonderful!

5 stars Customer since 2008

my experience is always perfect at every visit with Dr. Sortor and his staff

2 stars Verified customer

I have experienced a decline in the quality of service from the front staff. When I call in the staff often asks me what brand or what product I am calling in about. In the past the front staff would have accurate information on my file but recently I have had to write down what brand, the date, and the purpose for my eye wear. I have been told to call back several times once I gather the information they need. To me, good customer service is when the doctor's office keep accurate client records. Bad customer service is when they ask me to gather information and call them back.

3 stars Verified customer

Level of customer service was adequate but, could have been improved if the cleark would have moved from the front office to the frame area to help me

Clovis Vision Center replied:

We apologize, at certain times of the day there is only one staff, and they need to be at the front desk to still answer phones and check in the next patient. We hope we can improve this in the future.

5 stars Customer since 2008

Dr Sortor has alway kept my well being first and foremost. He also has a very human sense of humor.

No regrets, just alot of praise.

5 stars Customer since 2009

The doctor is very thorough in his examinations. He takes time to explain and answer questions. His staff are very caring .

5 stars Customer since 2008

Great! (As usual) Nice Office Team & DrSorter is the best! Positive, Professional & Precise. Eye Tests here are a breeze! I personally wear contacts...

No problem! Thanks again DrSorter !

Kathleen

5 stars Customer since 2008

Always a pleasant visit with Dr. Sortor. Friendly and engaging. Willing to share information and answer all questions.

5 stars Customer since 2008

The staff was friendly & courteous. I was seen right away. No problems