Like a lot of pets when they have to go to the Vets, they become agitated and shake and usually the wait to go into see the doctor agitates them more. However, they took us right away and when the Doctor came in, she talked to Lexi and calmed her down enough to take her for her annual shot. She made her feel comfortable enough that Lexi proceeded to kiss her while giving her the shots! In addition, we were very thankful that she took time to answer all of our questions and concerns that we had since our dog is an older dog. The Doctor realized we were as anxious as Lexi was and took as much time as we needed to help Lexi through this experience. The staff is very professional and courteous and I would recommend them to everyone.