The staff was very friendly, organized, and professional. I observed the great care, respect, and kindness the staff gave to the pets. Dr. Julie Gillem was very thorough and provided us with all available options for our pet. In addition, she provided us with specific detailed information for all recommended procedures, answered all of our questions, and followed up via email and phone call to ensure the best care for our pet. She took the time with us to cover all/any of our concerns and showed a genuine interest and concern in our pet's case. We greatly appreciated the attention, kindness, and commitment she gave to our pet and us.