95.9% would refer friends and family to us

5 stars Verified customer

Very thorough. They explained everything to me in great detail and within 2 days my dog was back to normal after a severe allergic reaction to something causing hives, swelling and a lot of sores after he chewed in himself. They were very patient with my dog and he was not angry and temperamental after leaving like my last vet.

Dogs and Cats Veterinary Referral & Emergency replied:

Thank you for your feedback.

5 stars Customer since 2017

I had an excellent experience at every contact point: From making initial appointment over the phone, to checking in for the appointment, meeting with vet tech, consult with vet, phone consult with vet to review findings, check out with vet tech and payment. All staff were competent, friendly, and engaged with my purpose for being there, which was to seek treatment for my dog.

Dr. Garnett was very thorough with his assessment, clarifying what should/shouldn't be ruled out and discussing possible courses of treatment.

I felt a though everyone was truly concerned with Frieda's condition and most importantly, that she was in capable and caring hands.

Dogs and Cats Veterinary Referral & Emergency replied:

Thank you very much for your feedback, we appreciate it.

5 stars Customer since 2017

The staff is totally thorough and compassionate. They continually kept us in the loop re Shayna's condition and ran no test before quoting the fee. I'm relieved that there is a place to take our dog 24/7 when our regular vet is not available.

Dogs and Cats Veterinary Referral & Emergency replied:

Thank you so much for your feedback, it means a lot to all of us.

5 stars Verified customer

The visit was pleasant, everyone seemed knowledgeable and friendly. The facility was clean and had available drinks; coffee, soda & bottled water. The wait time was reasonable as well as service time. I was pleased with the services provided and especially the results, was glad my primary vet referred us to them

Dogs and Cats Veterinary Referral & Emergency replied:

Thank you so much for your feedback.

5 stars Customer since 2015

The Doctor and Staff were amazing as usual.

Dogs and Cats Veterinary Referral & Emergency replied:

Thank you so much for your feedback.

4 stars Customer since 2017

Very friendly and helpful. A bit expensive though. Emergency visit is twice my vets emergency visit

Dogs and Cats Veterinary Referral & Emergency replied:

Thank you for your feedback. We do strive to stay competitive with facilities that offer the same 24hr emergency services that we do.

3 stars Customer since 2017

Customer service was excellent. The service was way too slow. Maybe for the future you can give customers an option to drop off and you call them when your ready. I live in the neighborhood and had no idea I was going to wait 6 hours

Dogs and Cats Veterinary Referral & Emergency replied:

Thank you for your feedback, and your patience when our emergency service is busy, we do strive to get clients in an out in a timely manner.

4 stars Verified customer

Great experience very pleasanr staff and knowledgeable Vet. I just hope they can manage to shorten wait time somehow.

Dogs and Cats Veterinary Referral & Emergency replied:

Thank you for your feedback.

5 stars Customer since 2017

Took my dog in to get euthanized, it was my first time at this location. The staff was extremely friendly and sympathetic. They gave me as much time as I needed before, during and after the procedure. I would highly recommend to anyone out there looking for a ER vet. To all the staff, thank you for your support during my difficult time.

Dogs and Cats Veterinary Referral & Emergency replied:

We are so sorry for your loss. Thank you for your kind words.

5 stars Customer since 2016

The care that my pup received was exemplary. The desk staff, triage tech, and doctors were all terrific. Aesop could not have asked or gotten better care.

Dogs and Cats Veterinary Referral & Emergency replied:

Thank you very much for your feedback.