95.4% would refer friends and family to us

5 stars Customer since 2018

The staff and doctor were the best; caring, informative and kind. They were extremely gentle with Kendi, our 9 month old pup, who was shaking like a leaf. The Discharge process took a bit long (25 minute wait), but I will return if we ever need ER care again.

5 stars Customer since 2010

As usual Dogs and Cats provided top notch service. Front desk is professional and Dr. Guma is an exceptional vet with a great personality. Vet techs are always friendly, helpful and caring about our cat, Tabitha.

5 stars Customer since 2018

Excellent visit with Dr Nevaranda. Thank you.

Dogs and Cats Veterinary Referral & Emergency replied:

Thank you for your feedback.

3 stars Verified customer

The person who answered my call, and who I believe was at the front desk for my arrival, was not very sympathetic or understanding. When I explained that we were bringing in our dog who had vomited once, fallen over, and proceeded to move about with poor balance and head twitches, she said, "And?" She focused in on the fact he had only vomited once, eaten and drank normally, and had firm stools, none of which mattered to me because I could tell my dog was not his usual alert, stable self. We then did not speak with the vet for two hours after our arrival. I waited an hour before calling for an update; I had to call because no one was at the front desk or even walked by that whole time. Then, I received two more "15 minute" updates that both ended up not being met by the vet. However, the vet herself was lovely. She appreciated our waiting and recognized the stress of not learning any information on his status. She gave a thorough exam with clear verbal and written reports on current condition and next steps. Service support was below average, the vet herself was above average, hence the average rating.

Dogs and Cats Veterinary Referral & Emergency replied:

Thank you for your feedback.

4 stars Customer since 2018

They were wonderful with my dog and patient with all of my questions. I felt comfortable that they took good care of my dog and put her on a path to healing. They were not very expedient. Nor were they cheap.

Dogs and Cats Veterinary Referral & Emergency replied:

Thank you for your feedback, and your patience during our busier times. We do strive to stay competitive with facilities that offer the same 24hr care we do.

5 stars Customer since 2018

I'm always nervous when taking Chewy to the vet as she is certainly not a fan and tends to be "rude" but the staff took the extra time and was so considerate of her and her anxiety. They made me feel comfortable and I thought they took the extra time to reassure and always checked in on me and Chewy. They were very professional and courteous and showed a genuine caring for both me and my four-legged baby.

Dogs and Cats Veterinary Referral & Emergency replied:

Thank you very much for your feedback, we appreciate it.

5 stars Customer since 2018

First time at Dogs & Cats and I was very impressed w/the facility as a whole as well as the professionalism and thoroughness of the staff

Dogs and Cats Veterinary Referral & Emergency replied:

Thank you so much for your kind words.

5 stars Customer since 2013

Caring and professional

Dogs and Cats Veterinary Referral & Emergency replied:

Thank you so much for your feedback.

5 stars Customer since 2018

Although the cost for Spike's surgery and care was out of our family's budget, the attending physician was kind and understanding. We had to make the heartbreaking decision to put our dear kitty Spike down because he was suffering, but the euthanasia process was handled with dignity and compassion. Our family is devastated but at least it wasn't compounded with rudeness or disrespect. To any other pet family out there that needs support and respect, no matter what your pet's ER needs, this would be the facility to choose.

Dogs and Cats Veterinary Referral & Emergency replied:

Thank you so much for your feedback. We are so sorry for your loss.

4 stars Verified customer

The girl who answered the phone was somewhat rude. However, the people I interacted with when Ginger and I got there and the the care that Ginger received was excelled. So, overall, an above average rating. However, had this not been an extreme emergency, I would have gone somewhere else because of my experience with the girl who answered the phone.

Dogs and Cats Veterinary Referral & Emergency replied:

Thank you for your feedback. Please feel free to call and speak to a member of management if you would like to give specifics on your concern.