Sorry to just be writing this now though my treatment was in January but I was away from my e-mail for awhile and just now have the time to sit down and sort through my messages. So, the spa itself is beautiful and my therapist, Lyz, was WONDERFUL. However, it doesn't excuse that when I called the first time I was on hold for 12 minutes (if you don't believe me, I can find my phone records from January); it doesn't excuse that when somebody finally did pick up she couldn't help me and tell me what treatments you still had available for a same-day appointment. So instead of telling me which therapists and treatments could be offered she told me to hang up, go to your website, call back with a list of treatments I'd like to try to have, and then she'd see if MAYBE they could squeeze me in for one. I have to say that had the other spas I called not been booked, I definitely wouldn't have called back, but because other spas were booked, I called back, and waited for another ten minutes before somebody answered the phone, luckily I was able to get in for a scrub. The thing that really sucked about my treatment was that I had to go shower off the scrub before my massage and you guys had NO hot water. Both Lyz and the girl at the front desk tried to help but couldn't get any hot water and the shower in the men's area was out of order. So that was really uncomfortable, imagine having a scrub in a nice warm room and then having to douse yourself in ice cold water. Not to mention I had a scalp treatment AFTER my body treatment and once again, had to go into the cold shower to rinse my head off. I didn't exactly leave feeling as relaxed or rejuvenated as much as I would have liked to. In fact I couldn't wait to get back to my hotel and get into warm water. Not to mention that during my second shower the lights completely went off in the ladies area. Let me tell you, that was so much fun, trying to find my way around the pitch black naked and wet while looking for a light switch. I actually meant to contact your spa about this after my treatment because I didn't even get so much as a sorry from the receptionist even though she was made aware of everything that had happened. Since my treatment was about 3 months ago I am hoping these issues have been brought to your attention, you have a great location and space but I wouldn't want to go back on my next visit which makes me kind of sad because Lyz is a gem.