(4.5 is the actual rating). We have used DomesticAide since 1993, after using other agencies and private individuals. From the very beginning, I knew something was different about this agency because of their efforts to match me with the right team, phone calls to confirm the work was performed to my satisfaction, and periodic visits to my home to visually verify the work was being done to DomesticAides standards. I don't think it could have been much more perfect.
The only reason for the 4.5, instead of a 5.0, is a selfish one. I still have a wonderful team and I am pleased with the work and the DomesticAide staff. However, news the quality of their service has spread and they have become very busy. The benefit most agencies can offer is flexibility, which DomesticAide can no longer do. The other service DomesticAide offered that they seem too busy for, is visiting our homes to check the cleaning we are receiving. No one has come, or offered to come, in many years. Would I still like to receive those services? YES! But not enough to change services. I wish they could hire more people to bring back all the things I like, but I know how particular they are about hiring people, so it isn't just about bringing in more bodies.