Tom is always clear in his communication of the problem and solution. He took our older van in on short notice, and did not recommend we replace everything that was possibly wrong due to the age and condition of the vehicle. He said, "If this was my vehicle, I'd just watch the fluid level and replace it as needed" (we had two very small leaks in the power steering system.) I appreciate that he's looking out for what is economically the best way to go. I trust his recommendations.