I'm the same person that two months ago said "my facial was awesome". Unfortunately it wasn't the same today. I went today for an "acne treatment facial" because I've acne problem since I was a teenager, I've black spots and that is my biggest concern. Two months ago Tia gave me this services, she's an excellent esthetician, and immediately after I saw and I felt the differences. I went with the same expectation this afternoon.
This time another esthetician suggested me my facial with a plant peel, she told me about how many benefits I can see after this treatment. I wasn't concern about money this time because my birthday is this week and I was really excited about results. I accepted to add the plant peel and I asked her if the facial would be the same cause my problem is the acne and she told me "basically is the same facial, I'm just gonna add the peel".
Well, it wasn't the same! At the end of the facial I was so surprised. She didn't do a single extraction. AN ACNE TREATMENT FACIAL WITHOUT EXTRACTIONS. She suggested me to book an appointment asap for my second facial cause, apparently, I need 3 series to see all the result.
30 minutes after I can see "the result" at home. I've the same black spots everywhere.
I feel my skin soft and clear, Aveda's products are really good, but nothing else.
I paid $110 for an "acne facial" that I didn't receive and I feel really sad and disappointed about it.
One hour ago I called them(503.228.8280) looking for some help and they told me the manager will call me back.
Hopefully the manager can read this review!