Went to get my hair done by Andrea today. While waiting I asked the girl if they had any waxing appointments available. She told me not until 11 am. Since it was only 9:15 I decided to see how long my hair would take and make a decision. Andrea was of course right on time. Gave me the perfect haircut, because she is THE BEST, and I was done by 10 oclock. Afterwards I told the girl in the front I would choose to wait it out until 11 am since I had someone watching me get the kids. So I sat there...until 11:20. An hour and a half almost. Not one person came over, though they all looked at me since I was the only one sitting there and kept asking each other who I was waiting on, no response, no letting me know when the beautician would ACTUALLY be available, no offering of water. If it werent for Andrea this would be a 1 star review because Andrea, to me, deserves 10 stars! The front desk and customer service were quite lacking. I would have been completely fine with a sorry, we dont have any more appointments available today instead of wasting my time.