Optical (glasses) dept gets a 10+! They were able to fix my glasses, and I am very thankful for them.
The doctors get maybe a 2. I was having vision problems, that had started earlier (minor) but my vision was getting much worse each day, along with other symptoms like mucous, crusting, general discomfort, and a film building up on my (daily disposable) contacts. I was moving to RIC and starting a new job. I needed to be able to see, and I couldn't see well at all. It was scary to drive. Originally they gave me a next day appointment. But by that afternoon, they had left voicemails and reneged on that and put me off for almost a month, because the doc decided it was just a prescription change. (?)
So, I decided to go elsewhere where they could take my concerns more seriously.
It is a nice, friendly office, and the optical staff was wonderful.