I returned Dove's phone call about my Son cleaning having to be rescheduled due to the office now being closed on his appointment date. I stated why I was calling, and the receptionist reminds me I'm due to have fillings removed. I stated that I wasn't due to have them removed, and that I'd be going to get a second opinion for myself as I mentioned to one of their Dentist I would like to get them removed and filled in white, and was advised not to, but as soon as I get coverage through work, it became necessary just a few months later. The receptionist got rude and tried to get me to change my mind, and I said I wish not to discuss it, and continued trying to reschedule my sons appointment. After not listening to a word I had to say, I was put on hold, and hung up on. I called back to discuss the change in my sons appointment as I would like his teeth cleaned before we go on vacation, and the second receptionist still wasn't listening when I stated to change the insurance option, and put it through my work. After repeating myself 6 times, she finally understood what I was trying to say, and I stated this is ridiculous, and asked how I can get our dental records. I was already going to get a second option else where for myself because of previous issues; feeling ripped off, given false and mixed information, certain dentist only wanting to see you if your paying cash and letting it be known, and now the rude receptionist I decided leaving Dove would be best. Before I could finish asking how I could get our records, I was cut off, and hung up on. I have never been treated so poorly. I myself am a receptionist and would talk to any of my work clients the way I was treated at Dove Dental. Completely unacceptable, and unprofessional.