3rd time I have had issue with billing. They tell me my insurance is not updated and want to charge me full price. I call my insurance it is valid ,so I have to sort this out because they tell me they are short staffed in office. Dr klochak is s good dentist just the issue with office staff.
Mr. Tucker your insurance provides our office a roster which show all patient who are currently on the dental plan. Your name was not present on the roster. Unfortunately, this is an ongoing issue with your insurance company. You insurance company may tell you your are cover but they did not put your name on the roster. This is a common problem with your dental plan and you are not the only patient with this issue.