The staff here is extremely friendly and courteous. My daughter is pretty young and was getting an expander put in to fix jaw alignment. The staff was quick to see her nervousness and eased her worries. My only concern was when the appliance was to be placed, it didn't fit. I am not blaming the office or saying they didn't handle it correctly. It was just that it made my confidence decline in this treatment that was to fix my daughters jaw issues so she wouldn't have problems as and adult. I'm spending a great deal of money I really can't afford and it made me feel less confident that this appliance was going to work if the doctor had to rig it just to fit. I'm putting my trust and large chuck of money into it and I'm worried this may fail. This us my only concern.