We had an overwhelmingly positive experience at the Ark. From the answering of our phone call to the treatment of our pet, we felt cared for and in capable professional hands. Dr Edwards clearly loves the fur people. She was able to promptly assess our critical situation and fully explained her treatment plan, goals and desired outcomes. New to the practice and our area, we feel like we discovered Dr Edwards but can't keep her to ourselves. Every pet and pet owner deserves the care she, her staff, and their beautiful facility provide.
I made an appointment online, which was confirmed the same day, for service several days ahead. As with every previous time (probably over 15) that I have taken one of my Volvos to Scandanavian, I dropped off the car the evening before and put the key and a description of services to be done through the slot beside the door. The next morning, the service manager called me with a detailed estimate of the cost and extent of the items I had identified for service. He told me when he expected the car to be ready for pickup. Near the end of the day, he called again to tell me the car was ready and to review what they had done. The whole experience went like clockwork, as it always has in the past. I can refer these guys to anyone without a moment's hesitation.