I was expecting above average care. I was expecting a passionate and sincere environment. What I got was an average Orthodontist lacking in passion and sincerity. I got an orthodontic secretary that harbors some sort of resentment towards mass health insurance patients. I also encountered the same resentful attitude from the orthodontic billing office when inquiring about a bill . The sad part is I pay a monthly premium for masshealth just like any other insurance. If you have mass health I would not recommend this orthodontist office. With a little research I'm sure you can find a much more open minded and caring office.