It was my first visit there so my impressions are clearly just on this one visit. It's inside of the mall so parking is free and plentiful and it's a good spot being off I-65 and in good proximity to many neighboring cities. The ladies at the front desk (some double-dutied as techs to perform screenings) were very nice and professional and the doctor himself was nice and appears to be highly skilled/knowledgeable - he certainly answered all of my questions. I knock off two stars because of the organizational flow, aesthetics, and setup of the office. I have a reasonable expectation of good service and a skilled specialist, so that's a given. There is a system to check-in, get screens, have other optional tests, then see the doctor; however, the appointment system is flawed (perhaps because walk-ins are allowed?) because there is only one room to do each of those steps and if not properly spaced apart, juggling patients by moving them from room to room is a mess. I had to go back and forth to the lobby to wait because someone was occupying the screening or testing room before me, so things didn't flow well. The entire appointment may have been an hour, which is a tad long for an eye exam screening without dilation but not terribly unreasonable. Given all of the people coming in, I think they managed well. It was standing-room-only for periods while I was there; there is no social distancing between patients waiting in the lobby as there are only about 6-7 chairs all lined up against the wall, some with end tables between them; also, the office isn't visually appealing at all - this isn't a deal-breaker but it sure helps to make guests feel welcomed, would align better with being inside of the mall, and better decor gives the illusion that service there will be impeccable.