The first lady who brushed and flossed my teeth was very nice and professional. She took care of me with care. The second lady came to floss and pick at my teeth with a tool, I'm not sure what it was, and was so rough with my mouth to the point where it was pooling blood. I floss regularly and that is why I did not bleed when the first lady flossed. She was not listening to my concerns about my teeth. She jerked my head continuously and was rough with my face and there was water everywhere. This did not happen with the first lady. It felt like she was rushing to get to another patient and it was not a good experience at all.