Very Clean facility with nice people. My problem was that my tires are max 50 psi. I left for a long drive north of 4 hours, and the car wasn't handling well. It was only the next day that I realized that my tires were deflated to 29 psi. They are not stock tires.
I have talked with this customer. Their tires were overinflated causing premature tire ware and poor handling. This car is a Mazda Miata which is a very small car. The tires have a specific tire pressure that is written inside the drivers door. The max tire pressure is from the tire manufacturer stating the max pressure with a full load that the tire is designed to carry. This car manufacturer recognizes the max load vs the actual load this car puts on the tire and comes up with a tire pressure for this exact car. I put the tires at the manufacturer recommended tire pressure. So I am assuming if I overinflated the tire to 50 psi that the customer has put in there and they got in an accident due to the tires not performing properly then it I would have been at fault also. Interesting world we have. :)
I had a positive experience working with Carl. The only reason I didn't give a higher rating is because when i told the office staff that I would be coming by in the morning, they should've told me that Carl can't work on the car until around Noon. This would have helped me plan my day better.
Always confident that when the work is finished, the work was done correctly. Worked with Kyle on 2 issues this week. He was very thorough in explaining the issues surrounding the issues with my vehicles.