Unfortunately my last 3 visits to Dr. Brattesani have been marred by very unpleasant interaction with her clerical staff. All lovely, attractive young women but the accounting practices are sloppy and have caused me to search my records and show proof that all dental services were paid for at time of the service.
This time, the same old Resolved issues arose again. I brought in my credit card statement again to show proof of timely payment in April of 2016. This time I left the office unsure whether I may have been overcharged through sloppy clerical for service provided this visit.
I have always been satisfied with the chair dental service (a history of almost 10 years) and trust Dr. B, but I am considering leaving because of the clerical grief.
B, Our dentistry has to be outstanding but so does our clerical department. Sorry for these issues. We had implemented some fancy technology but it is only as good as the humans who work with it! Thanks for understanding.