Family Vision Care of Cool Springs

5 stars Customer since 2008


3 stars Customer since 2018

Overall, the staff was professional, friendly, and helpful. My only complaint is that I did not need an annual exam, and I was very clear that I was coming in solely for a contacts fitting. They insisted on doing an exam even though I explained that I have an ophthalmologist whom I see every year for a full medical evaluation. My most recent exam was in December, and I offered to have his office send my record to them. This additional exam was unnecessary. They told me that this was part of the overall fitting; however, I was charged separately for both the exam and the fitting. No matter the cost, the exam was unnecessary, and I should not have been charged for it.

I would not hesitate to refer others to the practice but only with the caveat to ensure you are clear about your expectations and what you need from your visit.

5 stars Customer since 2018

their service and staff were excellent

5 stars Verified customer

Everyone was great.! They even listened to what I had to say.! Rare these days. A++

4 stars Customer since 2008

We love Dr. Dunn! Such a personable guy and great with the kids! Always gets our prescriptions dead on the first time! My only complaint is that they have considerably gone up on pricing for several things such as frames, opti-map, and contact exams.

5 stars Customer since 2018

you all were great with my 8 year old. so very patient and caring. myself and my husband were very impressed.

5 stars Verified customer

My visit was very thorough.. I didn't have to wait, and everyone was very professional.

4 stars Customer since 2018

Great staff

5 stars Customer since 2018

Everyone was so friendly and helpful. Lovely experience!

5 stars Customer since 2013

Everyone at FVC is helpful and makes the entire experience pleasant.