Ruby is great and will only get better with time and experience.
She has a good balance of engaging in conversation and allowing her client to enjoy the experience. All I wanted to do during the shampoo (and it was great) was to relax and take a moment...she let me do that. We talked a lot at the very beginning of how I wanted my cut (complete with pictures I brought) and she listened attentively. I also liked that she gave good and gentle feedback in the form of suggestions which proved that she had my best interest at heart. Not to mention, she's talented - I love my cut! Ruby does a great job modeling the high standards and performance expectations one has come to trust and expect from Dream State!