301 Exchange Boulevard
Suite 202
Rochester, NY 14608

Mon: 11:00AM - 7:00PM

Tue - Thu: 8:00AM - 5:00PM

Fri - Sat: 8:00AM - 1:00PM

Sun: Closed

99.3% would refer friends and family to us

5 stars Customer since 2006

I like the excellent service.

5 stars Customer since 1991

Great job by all!

4 stars Customer since 2016

Good work and pleasant people. I did not have to wait at all, and I was early!

5 stars Customer since 2016

Great experience as always. Hygienists are prompt and professional.

5 stars Customer since 2016

Everyone is always pleasant and explains everything well.

5 stars Customer since 1995

Love this place and everyone who works there..Friendly with great care! Many thanks to Jackie!

5 stars Customer since 2003

Always a pleasurable experience. I am always greeted warmly by the whole staff. I get a great cleaning and top notch exams by John.

5 stars Customer since 1991

The new hygienist is great! First time in my life that I had a cleaning with absolutely no pain and no bleeding!

5 stars Customer since 2005

The new hygienist Jen was very nice and thorough.

5 stars Customer since 2018

The experience was very professional and I would highly recommend Jen and you to my friends and family.

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My experience with my optometrist appointment was positive. The exam was thorough and I was provided with sufficient information and advice. My subsequent appointment with the optician was not positive. I was one of two people in the waiting area signed in for help and after the previous customer was served I waited 15 minutes (as the only one there!) before I finally asked the girl at the desk what the delay was. It turns out the optician was just distracted and "didn't notice me"... not a positive start. The subsequent service was decent and I was fitted for glasses I liked and was told the glasses would be back within 2 weeks. After 2.5 weeks with no word on the completion of the glasses I returned to the office and inquired as to whether the glasses were ready. I was told that they had come in but were sent back to the lab for repair, yet I was never informed as to the delay or any re-adjusted expectation for completion.. I guess I am most disappointed because I pay a significant premium ($800+ glasses) for good service along with excellent quality. Falling back on service makes me want to promptly take my optical business elsewhere where I might get better service. If I were to review this based on my experience with the optometrist, I would give it a 10, but as a complete end-to-end business, I'd have to drop my review to a 7.
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