Was told over the phone that I could have a consultation and procedure done consecutively on the same date and time scheduled. Was also told that I could see photographs of before and after photos in the office during my consultation. The only reason for booking was to get the procedure done ASAP, yet I was given false information in both instances. Then I was rescheduled for a second time and was asked to pay a "deposit" to guarantee my booking. That morning, my appointment is cancelled -- what is the point of requiring half of the payment due as a deposit if my booking time is not honored? Then I was rescheduled a 3rd time. The door was locked when my appointment time was supposed to start. Phone calls and multiple door knocks were not answered. Then at the end, front desk automatically wanted to charge me full amount without even checking that I had already paid my deposit even though original receptionist assured me she wrote a "note". If the note was clear and thorough, I wouldn't have had to go through the trouble of explaining what was going on.