The eye doctor is wonderful. The price of glasses and lenses is too expensive. I wanted to replace lenses in frames I bought there, but lense replacement cost with eye insurance was quoted to me as more money than a brand new pair of glasses with all the bells and whistles, without insurance, elsewhere.
I left feeling very upset and demoralized. I go out of my way to use the office because I love Dr. Chung and the other doctors there. I will now be looking for a new eye doctor because I felt like I am not the kind of customer they want in their shop. They want people who can afford their overpriced Luxottica products. I felt as those the sales person was looking down on me for not being able to afford to spend over $300 just to replace lenses in my old frames. I used t recommend this office to everyone I know.
I feel very badly about your experience. We offer the most current technology in lens styles and materials that give the best vision without distortion, glare and eye fatigue. However, we also offer other less expensive options. I would like to speak with you to see if I can rectify this issue. Please do not hesitate to contact me. I will be in the office Thursday afternoon and would be happy to take your call. Or you can contact me by email. Dr. Potvin