I would like to express my disappointment with the administration part of the visit (not the actual office clerks), I have been coming to Dr. Resendes' office for 20+ years, and they are well aware of our family's insurance coverage. Never before our last visits (Dec. 2021) have they gone over our allotted scaling amounts and we have had to pay additional $80 for regular scaling.
I am expecting that since the Altima Dental has purchased Dr. Resendes practice, they, being a big business group, are more of concerned with making a profit, rather than taking the time to discuss such issues with the patients.
I was informed that I had to be the one to remind the office, prior to each appointment, to stay within our insurances' scaling limits. I am most disappointed with Altima, not the staff or their work.